SHIPPING
iMEDiHelp understands that a lot of individuals want to keep their sexual lives private, which is why we will take the utmost discretion when shipping this product.
You will receive your parcel in a plain and discreet box.
 
DELIVERY INFORMATION
 
UK Tracked 48 Hour Delivery – £3.99
Our standard delivery service is sent via Royal Mail and will be delivered between 8.30am- 8pm Monday – Friday. We will aim to get your order to you within 3 working days, but don’t be surprised if it turns up earlier than this, we will get it to you as quickly as we can! Please note we do not deliver on a Bank Holidays and your order will be delivered the following working day.
 
UK Special Delivery – £5.99
Our special delivery service is sent via Royal Mail and will be delivered by 4pm the next working day for order placed before 2pm.
 
International Tracked and Signed £9.99 (EU countries) £14.99 (US and Rest of the World) – Our international delivery option is via Royal Mail and can take up to 7 working days within Europe and 10-14 working days elsewhere in the world.
 
Please Note: Working days do not include Saturday, Sunday, or Bank Holidays.
 
• All orders over £70.00 GBP will be upgraded to a free tracked service.
• UK will be 48 hour Royal Mail 
• All other destinations will be shipped via Royal Mail Tracked.
 
Dispatch is usually within 2 business days, however at busy times and public holidays this may be extended to 4 business days.
Please remember that times stated here are only guides and are not guaranteed as delays are possible.
 
IMPORTANT NOTE: If any item goes missing or is returned to us due to the buyer providing an incorrect/incomplete address or from not collecting the item from their sorting office, we will only reship the item once the buyer has paid for the necessary re-postage costs, or we will refund the cost of the item minus our postage and packaging costs. Items that go missing in the post when tracking has not been purchased will only be refunded or replaced at our discretion.
Items shipped without tracking is the customers responsibility, as we do strongly recommend purchasing the tracked shipping service.
If you have any special delivery requirements – including requests to use specific carriers or services please email us at: sales@imedihelp.com
Glossary of Terms
We: refers to imedihelp.com.
You, buyer, and customer: refers to any person entering into a contract to purchase an item from imedihelp.com
Postage: refers to the third party method of transportation and delivery that imedihelp.com uses to distribute products.
 
UPDATE ON SHIPPING
Currently, our normal shipping times for all parcels are as follows;
• UK = 2-3 business days
• Europe = 5-7 business days
• Rest of the World including USA and Canada = 10-14 business days
 
These shipping times are estimated and are not guaranteed. For regular updates for delivery services in your Country please click on the following